About
Who we are, and why we built this.
The locked line on the homepage holds here too: we rank by suitability. Sponsorship can boost a fit, never invent one.
Why we built it
Most Australians find out what aged care, NDIS, and retirement services exist only when they urgently need them. Hospital discharge, a parent’s diagnosis, a partner’s sudden need for in-home support: the searches happen at the worst possible moment, on a phone, while juggling everything else.
The existing options are scattered government directories that list providers without ranking them, glossy commercial pages that rank by who paid, and Google results that mix both. None of them tell you why one provider is shown above another, when the data was last checked, or who is taking new clients.
Our Mate is the directory we wished existed for our own families. It ranks by suitability against what you ask for, shows the date each listing was last checked against the official register, and discloses every commercial interest plainly on the page.
What you can do here
- Search across aged care, NDIS, retirement living, and community services in one place, filtered to your suburb or LGA.
- See plain-English summaries of each provider, with the official register identifier and a link back so you can audit our claims.
- Compare up to three providers side by side, including RAD ranges, star ratings, and key services.
- Shortlist providers as you browse; sign in to save and share the list.
- Post a help request through Need a hand and have verified providers come to you.
Meet the founder
Hi, I’m [NAME]. I built Our Matebecause finding aged care, NDIS support, or community services for someone you love shouldn’t depend on who paid the most for the top of a Google result.
The information is out there. The My Aged Care register, the NDIS Commission, the state registers, the council pages, the carers’ forums. What isn’t out there is anyone joining it up into something you can actually use at the moment you need it: on a phone, in a hospital car park, with someone you love depending on what you decide next. That gap is what this directory exists to close.
[Optional: one or two sentences on your professional background. For example, “I came to this from [field]; the work taught me how to handle messy official datasets and stand behind what gets published.” Or delete this paragraph entirely if you’d rather keep the bio focused on the product.]
I’m personally responsible for the editorial line on this site. The rules I follow are documented on the methodology page: we rank by suitability, we date every check, we disclose every commercial interest on the page where it appears. The contract is the same one I’d hold someone else’s directory to.
If something on the site is wrong, out of date, or doesn’t pass the sniff test, I want to hear about it. Reach me directly at founder@ourmate.com.au. Real person, real inbox, no auto-reply.
How we make money
Three revenue lines. All three are visible to you on the page where they appear.
- Listing subscriptions.Providers pay a monthly or annual fee to unlock owner-editable content, photos, and the “Featured” placement scope. Tiers are shown on /pricing. Subscriptions never change ranking order.
- Display advertising. Clearly labelled ad slots on category and listing pages. Ads never enter the ranked list.
- Sponsored editorial. Some articles are affiliate or sponsored. They carry an Australian Consumer Law-compliant disclosure banner at the top of the article.
For the full ranking + verification contract, see /methodology.
Who we are, legally
Our Mate operates from ourmate.com.au. Legal entity details (company name and ABN) will be published here once the entity is registered with ASIC, ahead of any paid plan being charged.
For privacy queries, see our Privacy Policy. For accessibility, see our Accessibility Statement. For the rules governing your use of the site, see our Terms of Service.