Guides
Plain-language explainers on aged care, the NDIS, and community support in Australia. Each guide is written by our editorial team and reviewed against current government guidelines.
ACAT assessment: what to expect and how to arrange one
Plain-language guide to the aged care assessment (ACAT, called ACAS in Victoria): who needs one, how to arrange it, what happens, and the approvals it gives.
Aged care fees explained: what you actually pay
Plain-English guide to aged care costs in Australia: home care contributions, the basic daily fee, means-tested fees, and accommodation deposits (RAD and DAP).
Choosing a retirement village: contracts, fees, and what to check
Plain-language guide to retirement villages: how they work, contract types, the deferred management fee explained, the cooling-off period, and getting advice.
Home care package vs CHSP: what is the difference?
Plain-language guide to home support in Australia: how the new Support at Home program replaces home care packages, where CHSP still fits, how to access each, and what to do while you wait.
How to get a parent into aged care in Australia
A step-by-step guide to the aged care entry process: from the first call to My Aged Care through choosing a facility and understanding the costs.
The NDIS explained: eligibility, access, and how plans work
Plain-language guide to the NDIS: who is eligible, how to apply, what a plan covers (core, capacity building, capital), plan management, and how it differs from aged care.
What is an NDIS support coordinator and do I need one?
Plain-language guide to NDIS support coordinators: what they do, how they differ from a local area coordinator, whether you need one, and how to choose well.
What support is available for carers in Australia?
A practical guide to support for unpaid carers in Australia: Carer Gateway, financial entitlements, respite, NDIS and aged care pathways, and carer wellbeing.
What support is available for elderly people living alone in Australia?
A plain-language guide to support for older Australians living alone: home care, community connection, safety, health, and financial help.