Contact
Get in touch
We don’t hide behind a contact form. Pick the right alias below; you’ll hear back from a real person.
Email us
- support@ourmate.com.au
General support. Account help, claim queries, listing edits, anything not covered by a more specific address. Real person, replies within five business days.
- privacy@ourmate.com.au
Privacy. Data access, correction, or deletion requests. Privacy Act enquiries. Replies within 30 days as required.
- accessibility@ourmate.com.au
Accessibility feedback. Tell us when something on the site is hard to use with a screen reader, keyboard, or magnifier. See our Accessibility Statement for what we aim for.
- founder@ourmate.com.au
Founder. Press, partnerships, advisory enquiries, or editorial complaints. Goes directly to the founder.
Are you a provider?
Listing owners reach faster help via the in-product paths:
- Add or claim your listing if it isn’t in the directory yet, or if you’re ready to take over the existing record.
- See subscription tiers and what each one unlocks.
- Read the case for why a verified listing is worth your time.
Postal
Once our registered office is set up we’ll publish the postal address here. Until then, email is the fastest way to reach us.