
How to choose a home care provider in Australia
A plain-English walkthrough of Home Care Packages, the questions worth asking every provider, and the fees to check before you sign.
About Australia · 10 June 2026
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We are still adding verified home care listings in Qunaba. The guidance below applies wherever you are looking in Australia.
Aged care in Australia covers the support older people receive at home and in residential settings, from help with daily tasks to full-time nursing care. The main streams are home care (support delivered in your own home), residential aged care (living in an aged care home), and respite care (short stays that give carers a break).
Most government-subsidised aged care is accessed through My Aged Care, the Australian Government's entry point. An assessment determines what level of support a person is eligible for before a provider is chosen. Providers can also be engaged privately, outside the subsidised system.
Every aged care listing here is cross-checked against the official My Aged Care service register; the verification date is shown on each provider's detail page.
Government-subsidised aged care is accessed through My Aged Care. The process starts with registration and an assessment, which determines eligibility and the level of support a person can receive. You can then choose a provider that offers the assessed services. Private arrangements outside the subsidised system are also possible.
Home care delivers support in a person's own home, such as help with cleaning, personal care, meals, or nursing, so they can stay living independently. Residential aged care means moving into an aged care home where accommodation, meals, personal care, and clinical care are provided on site. Many people use home care first and move to residential care only when their needs increase.
Residential aged care homes that receive government subsidies are given a star rating by the Aged Care Quality and Safety Commission. It combines compliance, staffing levels, residents' experience, and quality measures into an overall rating out of five. It is an objective regulatory measure published by the government, not a customer review average.
Costs depend on the type of care and a person's financial situation. Subsidised care can involve a basic daily fee, a means-tested care fee, and, for residential care, an accommodation payment that may be a lump sum, a daily payment, or a combination. Providers must give you the fees in writing. Our Mate is a directory and does not provide financial advice; confirm figures with the provider and seek licensed advice before acting.
Aged care listings are seeded and cross-checked against the official My Aged Care service register before any provider claims them. The verification date appears on each provider's detail page so you can see how current the information is.
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A plain-English walkthrough of Home Care Packages, the questions worth asking every provider, and the fees to check before you sign.
About Australia · 10 June 2026

What the government's Star Ratings for residential aged care measure, what they miss, and how to use them without leaning on them too hard.
About Australia · 10 June 2026

Respite is for the carer as much as the person cared for. The types available, how to access subsidised respite, and why using it early matters.
About Australia · 10 June 2026