Residential Aged Care

Arcare Surrey Hills

Residential aged care home in Surrey Hills, VIC, operated by Arcare Pty Ltd. 52 residential places.

Care type

Residential aged care

Residential places

Operated by

Arcare Pty Ltd

Organisation type

Private incorporated body

Quality ratings

4.0Overall Star Rating

Residents' experience: Anonymous interviews with residents and family
Compliance: Inspection findings against the aged care standards
Staffing: Care minutes per resident per day vs targets
Quality measures: Clinical outcomes (pressure injuries, falls, weight loss)

Published by the Aged Care Quality and Safety Commission (February 2026). How Star Ratings work.

How it compares

Arcare Surrey Hills against the average of the 15 rated aged care homes in the Whitehorse council area, this home included (February 2026 ratings).
Rating	This home	Area average	Compared with the area
Overall	4 of 5	3.8 of 5	About average
Residents' experience	3 of 5	3.1 of 5	About average
Compliance	5 of 5	4.7 of 5	Above average
Staffing	3 of 5	3.1 of 5	About average
Quality measures	4 of 5	3.7 of 5	Above average

Averages calculated by Our Mate from the star ratings published by the Aged Care Quality and Safety Commission.

Comparing aged care homes? Read our guide to comparing homes, star ratings and fees.

18 Florence Road, Surrey Hills, VIC, 3127, Australia

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