Editorial
Understanding aged care star ratings and how to use them
What aged care star ratings measure, how the four sub-categories work, and how to use them well (and avoid being misled) when comparing homes.
About Australia · 17 Aug 2026
Residential Aged Care
Bupa Kempsey
Residential aged care service in WEST KEMPSEY, NSW. Operated by Bupa Aged Care Australia Pty Ltd. 82 residential places.
Quality ratings
4.0Overall Star Rating
- Residents' experience
- Anonymous interviews with residents and family
- Compliance
- Inspection findings against the aged care standards
- Staffing
- Care minutes per resident per day vs targets
- Quality measures
- Clinical outcomes (pressure injuries, falls, weight loss)
Published by the Aged Care Quality and Safety Commission (February 2026). How Star Ratings work.
About Bupa Kempsey
Bupa Kempsey is a residential aged care service in WEST KEMPSEY, NSW, funded under the Aged Care Act 1997.
Operated by Bupa Aged Care Australia Pty Ltd (private incorporated body).
Current capacity: 82 residential places.
Region classification: Inner Regional Australia.
Location
71-97 Cochrane Street, West Kempsey, NSW, 2440, AustraliaOpen in maps
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Source: My Aged Care provider register (Department of Health, Disability and Ageing) (released 30 June 2025).
