
How to choose a home care provider in Australia: a step-by-step checklist
A practical, step-by-step checklist for comparing and choosing a Support at Home provider in Australia, including the questions worth asking.
About Australia · 6 Sept 2026
Home Care
Salem Home Care is a local Toowoomba home care service operated by Lutheran Services, focused on helping older people remain independent and continue living in their own homes.
Key Benefits
Personalized support tailored to each client's needs, lifestyle, and budget.
Consistent care from the same support worker whenever possible, helping build trust and companionship.
No establishment (set-up) or exit fees.
Flexible services designed to maximize home care funding.
Services Offered
House cleaning, laundry, and gardening assistance.
Meal preparation and grocery shopping support.
Personal care, including showering, dressing, and mobility assistance.
Transport to medical appointments, community activities, and shopping.
Nursing, allied health, and therapy services.
Equipment purchases and home modifications to support independent living.
Funding Options
Home Care Packages (HCP).
Private fee-for-service care for clients who are not eligible for government funding, are waiting for funding, or need additional services beyond their package.
Support with Accessing Care
The Salem team can help clients navigate My Aged Care and the assessment process.
They also assist clients transferring from another home care provider.
About the Organization
Salem Home Care is part of Lutheran Services and linked to the Salem and Northridge supported living communities.
The organization has served the Toowoomba region for more than 80 years and supports over 1,700 Queenslanders through retirement living, home care, and aged care services.
New to home care? Read our guide to how Home Care Packages work.
Phone and website are the direct paths. To send a written enquiry, use the form below; we will forward it to Salem Home Care immediately.
Not quite the right fit? Post what you need a hand with and let verified providers respond.
Source: the business owner, reviewed by Our Mate before publishing.
Editorial content, not verified listings. Affiliate articles are clearly marked.