Editorial
Understanding aged care star ratings and how to use them
What aged care star ratings measure, how the four sub-categories work, and how to use them well (and avoid being misled) when comparing homes.
About Australia · 17 Aug 2026
Residential Aged Care
The Heights Donvale
Residential aged care service in DONVALE, VIC. Operated by TLC Melbourne Pty Ltd. 94 residential places.
Quality ratings
3.0Overall Star Rating
- Residents' experience
- Anonymous interviews with residents and family
- Compliance
- Inspection findings against the aged care standards
- Staffing
- Care minutes per resident per day vs targets
- Quality measures
- Clinical outcomes (pressure injuries, falls, weight loss)
Published by the Aged Care Quality and Safety Commission (February 2026). How Star Ratings work.
About The Heights Donvale
The Heights Donvale is a residential aged care service in DONVALE, VIC, funded under the Aged Care Act 1997.
Operated by TLC Melbourne Pty Ltd (private incorporated body).
Current capacity: 94 residential places.
Region classification: Major Cities of Australia.
Location
39-41 Mitcham Road, Donvale, VIC, 3111, AustraliaOpen in maps
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Location map for The Heights Donvale
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Source: My Aged Care provider register (Department of Health, Disability and Ageing) (released 30 June 2025).
